IMM FAQ

SECTION 1: CONFIGURATION (FOR INSTALLERS)

1A

Q- What does the IMM Web Portal require for functioning?

A-  The IMM Web Portal requires a stable internet connection for configuration and for transmitting data from your installation.

1B

Q- What do I need for setting up the Plant View in the Web Portal?

A-  In order to set up the Plant View, you will need the serial numbers of the solar modules and their spatial location. You can enter them in the forseen template either through manual input, or with aid of a high resolution bar code scanner. Please refer to the IMM System Setup manual for further details.

1C

Q- What does the IMM Gateway require for functioning?

A-  The IMM Gateway needs a constant power supply in order to work. Please make sure that an electrical supply (230v AC) is available.

1D

Q- What do I need for configuring the IMM Gateway?

A-  In order to configure the IMM Gateway, you will need a laptop, Ethernet cables, and, if your router has only one port, an adapter. Please refer to the IMM System Setup manual for further details (available in the related Download section of our Service page). 

1E

Q- What do I need to install the IMM Gateway and the IMM String Reader?

A- To install the IMM String Readers and the Gateway, you will need a waterproof installation box, RS485 cables and work tools (screw drivers, cutters etc).

SECTION 2: WEB PORTAL (FOR CUSTOMERS AND INSTALLERS)

2A

Q- Who sets up my plant in the Web Portal?

A-  The Web Portal is set up by the Installer who has carried out the installation for you.

2B

Q- An error message is displayed in the Webportal notifying me of an issue in the plant. What should I do?

A-  Read the error message in ‘Plant Maintenance’ and follow the instruction in the IMM Web Portal Manual (available in the related Download section of our Service page) your installation.

2C

Q- How can I find out where the issue is located within the plant?

A-  The exact position of the issue is clearly shown in Plant View. Plant View can be accessed from the menu ‘Monitoring & Analysis’ from the tab ‘Plant View & Layout’. You can also find the issue in the list under ‘Fault Management’.

2D

Q- Where can I see how well my plant is operating?

A-  This information is easily obtained from the page ‘Plant Status’ accessible from the menu ‘Monitoring & Analysis’.

2E

Q- My plant is offline. What should I do?

A-  (For installers): Check and restart the router as well as the IMM Gateway. Double check if all the Ethernet cables are correctly plugged in. Check if the contract from the internet provider is still valid.